Shipping and Returns
Brewing Good Coffee Company roasts and ships Monday-Wednesday. Coffee ships within 24 hours of roasting to ensure it arrives to you fresh and ready to enjoy!
Any shipping costs reflect what USPS charges based on your location, what size box is needed for the items in your order, and the weight.
If a package's tracking indicates that it was delivered, but the recipient did not receive it, we will file a claim with the shipping entity and provide a refund if our claim is accepted. We cannot otherwise provide a refund for a package marked as delivered.
- Coffee: Given the perishable nature of coffee, we cannot accept returns, but if there is a problem with your order, please contact us at firstname.lastname@example.org within 7 days of receipt and we will do our best to make it right! Subscriptions can be adjusted or cancelled at any time by logging into your account and accessing your control dashboard. You can also email us at email@example.com.
- Non-Coffee Merchandise: If your shirt doesn't fit, your mug arrives broken, or there's some other problem with your order, we want to help! All returns or exchanges on non-coffee merchandise must be initiated within 30 days of receiving your order. Please contact us at firstname.lastname@example.org with your name, order number, the item you wish to return/exchange, the reason a return/exchange is being sought, and what item/size you are requesting in exchange, if applicable. Shipping costs for the original order will not be refunded. The customer is responsible for return postage, unless an item is deemed defective or is damaged in shipping. We will cover the cost of shipping any exchanges to you.
Send returns to:
Brewing Good Coffee Company
8600 Foundry Street
Mill Box 2046
Savage, MD 20763